Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to request a referral

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will send us a referral on your behalf. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, schools, GP services, housing support officers, children’s centres, health visitors, social service, churches and some local charities. 

1. Get in touch with us.

You can call us on 0771 227 9949 or email us at [email protected] and we can talk through your situation and put you in touch with a relevant local agency to provide you with a referral, if you do not already have one.

2. Make contact with a referral agency.

They will discuss your situation and will make a referral to us, we need this before we can issue a food parcel. A referral can come from your GP, your children’s school, housing support officers, Citizens Advice, children’s centres, health visitors, social service, churches and some local charities. 

3. Receive your food parcel

Once you have been referred to us, we will make contact with you to discuss your food parcel collection time as well as to discuss any dietary needs you or anyone in your household may have. We’ll also help to support you in any other ways that we can.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

4. Collection Points

We have three collection points for clients to come and pick up their parcels. This will be arranged during a call with our foodbank Project Manager as to the most convenient place and time for you from the following options:-

Middlewich Methodist Church
108 Booth Ln, Middlewich CW10 0EF

Collection Day/Time:Friday 11.45am – 1.45pm

Victoria Hall
Civic Way, Middlewich CW10 9AS

Collection Day/Time: Tuesday 11.45am – 1.45pm

Everybody Health & Leisure
Community Centre, Station Rd, Holmes Chapel, Crewe CW4 8AA
Collection Day/Time: First Thursday of every month 5.30pm – 6.30pm


If you are in financial crisis and live in England or Wales, please call 0808 208 2138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crisis and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank. 

Alternatively, please call 01270 303 003 to speak to Cheshire East CAB who will be able to issue you with a food bank voucher if necessary.

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